Return Policy

We have a 7-day return policy for store credit only, which means you have 7 days after receiving your item to request a store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for shipping fees to send the order back to Vibrant Swan.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vibrantswan20@gmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive store credit. 

Upon receipt of your package, your return for a store credit will be processed within 5-6 business days. You will be notified via email once your return has been processed.



WHEN MAKING AN RETURN:

Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
Write “Reason for Return” on the back of your invoice.
Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.